Course Overview

ISO 10001:2018, ISO 10002:2018, ISO 10003:2018, and ISO 10004:2018 are a series of standards that focus on customer satisfaction and address various aspects of managing complaints and enhancing customer experiences. The training aims to provide participants with a comprehensive understanding of customer satisfaction management, complaints handling, dispute resolution, and monitoring and measuring techniques. It equips individuals with the knowledge to improve customer experiences, enhance organizational reputation, and drive continual improvement efforts in customer-focused processes.

Course Prerequisite

• There are no prerequisites for this qualification.

Course Assessment

• Learners will be assessed by continuous on course monitoring by the tutor
• A certificate of successful completion shall be issued to the learners upon satisfactory completion of the course

Course Learning Outcome

• Overview of each standard, its purpose, and scope
• Key concepts and principles related to customer satisfaction and complaints management
• Requirements and guidelines outlined in each standard
• Practical implementation strategies and best practices
• Benefits of implementing these standards for organizations
• Documentation and Record Keeping
• Auditing and Certification

Course Duration And Venue

• Duration: 1 Day Course.
• Venue: Mutually Agreed Training Venue