Course Overview

This course is designed to enhance customer service skills. Participants will learn how to handle customer interactions effectively, resolve complaints, and exceed customer expectations.

Course Prerequisite

• None.

Course Assessment

• Customer service role-playing
• Case study analysis
• Customer feedback simulations

Course Learning Outcome

• Improve customer interaction skills
• Handle complaints effectively
• Deliver exceptional customer service

Course Duration And Venue

• Duration: 1 Day
• Venue: Mutually Agreed Venue